Privacy Policy

Introduction

ConvertZen ("we," "us," or "our") operates convertzen.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our file conversion services.

By using ConvertZen, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Account Information: Email address, name, and password when you create an account
• Payment Information: Processed securely through PayPal (we do not store credit card details)
• Files: Files you upload for conversion are temporarily stored during processing
• Communications: Information you provide when contacting our support team

1.2 Automatically Collected Information

When you access our Site, we and our third-party partners automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, links clicked, conversion activity
• Device Information: Browser type, operating system, device type, IP address
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies (see Section 4 below)

2. How We Use Your Information

We use collected information for the following purposes:

• Provide Services: Process file conversions and deliver converted files
• Account Management: Create and manage your account, process payments, handle subscriptions
• Improve Services: Analyze usage patterns to enhance user experience and functionality
• Communications: Send service-related emails, respond to inquiries, provide customer support
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service
• Advertising: Display relevant advertisements through third-party advertising partners (see Section 5)

3. File Storage and Security

Automatic File Deletion

Important: We prioritize your privacy. All files you upload for conversion are:

• Stored temporarily only during the conversion process
• Encrypted during upload and processing
• Automatically and permanently deleted after 1 hour
• Never shared with third parties
• Never used for any purpose other than conversion

Data Security

We implement industry-standard security measures including encryption (TLS/SSL), secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. How We Share Your Information

We do not sell your personal information. We may share information in these circumstances:

• Service Providers: Third parties that help us operate our website (hosting, payment processing, analytics)
• Advertising Partners: Google AdSense and other advertising networks (as described in Section 5)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications
• Data Portability: Receive your data in a portable format
• Object: Object to processing of your personal data

To exercise these rights, contact us at privacy@convertzen.com

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

10. Data Retention

We retain your information for different periods:

• Uploaded Files: Automatically deleted after 1 hour
• Account Information: Retained while your account is active, or as needed to provide services
• Usage Data: Retained for analytics purposes (typically 26 months for Google Analytics)
• Payment Records: Retained as required by law (typically 7 years)

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.